Acceptable Use Policy

Good uses

• One-time passwords and verification codes.
• Order, booking and delivery updates, receipts and account notices.
• Replies to customers who wrote to you first.
• Alerts and reminders the recipient signed up for.

Not allowed

• Spam: bulk or unsolicited messages, including marketing to people who didn't opt in (see the Anti-spam Policy).
• Messaging bought, rented, scraped or guessed phone numbers.
• Fraud, phishing, impersonating a person or organisation, or collecting passwords or payment details under false pretences.
• Harassment, threats, hate speech, or content that sexualises minors.
• Illegal content or services, malware, or links to them.
• Trying to get around WhatsApp's limits or YASend's safety features, or attacking, overloading or probing the platform.
• Using numbers you aren't authorised to use.

Enforcement

We may slow down, pause or disconnect a number, remove content, or suspend an account that breaks this policy, without notice where the harm is serious. Repeated or severe abuse ends the account without refund.

Report abuse to [email protected].